Our range of aftersales services is reasonably priced, as we believe in providing the best deals to our customers. You can rest assured that, when you bring your vehicle to Berkeley Vale Motors in Thornbury, Gloucestershire, our team will be on-hand to assess the situation and give you an honest appraisal. Any work that needs to be carried out will be done in a timely fashion – we understand that there's nothing more annoying and inconvenient than having your car taken off the road just when you need it most. Contact us on 01454 412207 to find out more.
Don't just take our word for it – we've signed up to the Motor Industry Code of Practice for vehicle repairs and services, further demonstrating that we take our obligations very seriously.
We want to make sure that you're happy with the work that we do, and this is just one more way of reassuring you that customer satisfaction is our number one priority.
By choosing Berkeley Vale Motors, you'll also have the reassurance of our Berkeley Vale Service promise.
|Attend to you promptly.||✔|
|Agree the work to be carried out and provide a fully inclusive quote.||✔|
|Agree a time when your vehicle will be ready to pick up.||✔|
|Ensure that only appropriately trained Hyundai technicians carry out work on your vehicle.||✔|
|Check for any updates recommended by Hyundai and perform these free of charge.||✔|
|Provide a professional recommendation if we identify any parts that require replacing, about whether they should be replaced immediately, or at which point in the future they should be re-checked.||✔|
|Only ever replace additional parts with your permission.||✔|
|Use genuine Hyundai parts, which all carry a two year, unlimited mileage warranty*.||✔|
Call you to confirm when your car is ready.||✔|
|Explain the invoice to you to ensure you understand the work that has been carried out.||✔|
|Do everything we can to call you within three days of your visit, in order to monitor customer satisfaction and to continually improve the service we offer you.||✔|
*Parts fitted during a warranty repair have a warranty duration equal to the remaining period of the vehicle warranty.