Operational Update Car Sales

Re Opens June 1st

Our showroom must remain physically off limits to the general public until June 1st.

We will be re-opening whilst following guidelines recently issued by the UK Government.

Car Showroom

Social Distancing is a requirement for reopening and the company is committed to the safe operation of its business for both staff & customers.

We will operate an appointment based system designed to limit the number of people on site to a safe and manageable level.

Access to areas on site will be restricted, with one way systems in place to assist with Social Distancing.

As a result waiting times maybe increased and your patience is appreciated.

Online Orders

We are able to operate an online ordering system for both new & used cars.

Vehicles ordered online can be delivered whilst observing the Government Guidelines.

New Car Sales Enquiry

Used Car Online Reservations

Outstanding Orders

We would like to assure all those with cars on order that Berkeley Vale Motors intends to deliver all new and used cars at the earliest opportunity.

We will contact all customers as this becomes possible.

Should you wish to discuss any aspect of your order please use the following link

Vehicle Order Status Enquiry

Service Department - Re Open

Berkeley Vale Motors Service Workshop departments have re - opened to provide maintenance to ensure vehicles are kept safe and roadworthy while operating within Government guidelines.

On the basis of a strict appointment system, vehicles can be dropped off at our Thornbury Road Service Department.

Please speak with staff for information on new safety protocols.

We would request any enquiries are made by email in the first instance by using the button below

Click For Servicing / MOT / Repairs Enquiry

Is Your MOT Due?

Due to the fact that MOT Testers are equally at risk from Covid 19 in many cases it has been physically impossible to maintain MOT Testing as we would all like to do.

In order to try and ease the worries of customers in the short term an extension of MOT 's has been announced.

In short if your MOT was due to expire from March 30th a six month extension should appliy.

MOT Government Link

Warranty Questions?

Warranty and AA Cover are important things with conditions set by Hyundai UK,

Consequently changes have been made to help everyone maintain their vehicles status and these are different for each customer, After all each scenario is slightly different so in these unique times. So we recommend all customers with Warranty or AA Membership queries directly contact Hyundai UK.

Hyundai Customer Services

In the event that you might wish to speak to a member of Hyundai UK's customer service team, please be aware that the operating hours have been reduced to maximize the level of service. The core business hours at present are: Monday – Friday 0900 – 1700. Our Customer Service team can be contacted on the following number: 0800 981 981

Hyundai UK - Warranty & Finance Queries

Have Finance Concerns Due To Coronavirus ?

Please contact Hyundai Finance on the Customer Services Tel Number : 0800 085 1954,

Customers can also apply for payment holidays at www.hyundaifinance.co.uk

Click To Buy - Use Our Online Ordering System Today

Now available is a new way of ordering your new car via Hyundai's Click To Buy System.

This and other measures will evolve over the coming days & weeks to enable you to order your New Car from the safety of your home.

Online Ordering For Berkeley Vale

Marketing Preferences

We would like to stay in touch with you to keep up to date with our latest product news, marketing services and offers. If you would like to receive future information by either of the methods below, please indicate by selecting the option. All information provided will be used and processed in accordance with our Privacy Policy. For more information please see our Privacy Policy.

Privacy & Terms

Here at Berkeley Vale Motors Thornbury Road Alveston Bristol BS352LR. We take your privacy seriously and will only use your personal information for the following purposes to administer your account and to provide the products and services you have requested from us. Informing you during contact and for marketing purposes, gaining your consent about the way your data is obtained and processed by us, is a legal requirement of The General Data Protection Regulation (GDPR) which becomes law in May 2018.

We will contact you as advised with Hyundai our manufacturer partner and our nominated partner suppliers to ensure the ongoing safety and care of your vehicle and any policies are maintained, and where consent is provided the replacement of your vehicle and car care related products.

We cross check your data with the DVLA to ensure accurate and timely communications can be made. We track data around email interaction to understand whether communications have reached you e.g. MOT reminders. We check driver and vehicle profiles including drive time, vehicle age and type of work due to help prioritise customer contact. We combine data from various sources into one place, to deliver a more personalised experience to you.

We take steps to ensure that any businesses that we work with have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely. The security of your data is paramount. Documentation can be supplied on request from our Data Protection Officer who is Gary Bennett.

Under the General Data Protection Regulation, you have the right to: -

Request copies of your data, rectification of your data, erasure of your data, object to us or restrict the processing your data and where our systems allow, give electronic access to copies of your data in a digital format.