Dealing with Berkeley Vale Motors while the coping with the Pandemic

The coronavirus (COVID-19) outbreak is a difficult and challenging time, but there are many people out there who need reliable transport.

We have been serving the local community since 1927, and this means we have seen our share of ups and downs.

Today however we are all fighting the battle to go on about our daily lives whilst protecting the NHS and those who may be the most vulnerable.


What have we done to help protect everyone?

We are asking everyone to try and book an appointment prior to visiting.

This will help us manage the numbers of people on site.

  • Areas of the Business have restricted access
  • We have reduced Staffing Levels
  • One way systems are in place to assist with Social Distancing
  • Sanitiser / Hand washing facilities are available
  • Protective Shields are in use in customer facing areas.
  • Vehicles are sanitised and locked when not in use.
  • And Face Coverings are in use.


Contact Us Here


Book Your Sales Appointment


Used Car Online Reservations


Vehicle Order Status Enquiry

Outstanding Orders

We would like to assure all those with cars on order that Berkeley Vale Motors is delivering all new and used cars at the earliest opportunity.

We will contact all customers as this becomes possible.

Should you wish to discuss any aspect of your order please use the following link

Service Department - Re Open

Berkeley Vale Motors Service / Workshop departments are FULLY open, providing maintenance to ensure vehicles are kept safe and roadworthy while operating within Government guidelines.

On the basis of a strict appointment system, vehicles can be dropped off at our Thornbury Road Service Department.

Please speak with staff for information on new safety protocols.

We would request any enquiries are made by email in the first instance by using the button below

Click For Servicing / MOT / Repairs Enquiry

Is Your MOT Due?

Due to the fact that MOT Testers are equally at risk from Covid 19 in many cases it has been physically impossible to maintain MOT Testing as we would all like to do.

In order to try and ease the worries of customers in the short term an extension for MOT 's was announced.

However August 1st will see the re-introduction of MOT Test requirements.

MOT Government Link

Warranty Questions?

Warranty and AA Cover are important things with conditions set by Hyundai UK,

Consequently changes have been made to help everyone maintain their vehicles status and these are different for each customer, After all each scenario is slightly different so in these unique times. So we recommend all customers with Warranty or AA Membership queries directly contact Hyundai UK.

Hyundai Customer Services

In the event that you might wish to speak to a member of Hyundai UK's customer service team, please be aware that the operating hours have been reduced to maximize the level of service. The core business hours at present are: Monday – Friday 0900 – 1700. Our Customer Service team can be contacted on the following number: 0800 981 981

Hyundai UK - Warranty & Finance Queries

Have Finance Concerns Due To Coronavirus ?

Please contact Hyundai Finance on the Customer Services Tel Number : 0800 085 1954,

Customers can also apply for payment holidays at www.hyundaifinance.co.uk

Click To Buy - Use Our Online Ordering System Today

Now available is a new way of ordering your new car via Hyundai's Click To Buy System.

This and other measures will evolve over the coming days & weeks to enable you to order your New Car from the safety of your home.

Online Ordering For Berkeley Vale


Marketing Preferences

We would like to stay in touch with you to keep up to date with our latest product news, marketing services and offers. If you would like to receive future information by either of the methods below, please indicate by selecting the option. All information provided will be used and processed in accordance with our Privacy Policy. For more information please see our Privacy Policy.

Privacy & Terms

Here at Berkeley Vale Motors Thornbury Road Alveston Bristol BS352LR. We take your privacy seriously and will only use your personal information for the following purposes to administer your account and to provide the products and services you have requested from us. Informing you during contact and for marketing purposes, gaining your consent about the way your data is obtained and processed by us, is a legal requirement of The General Data Protection Regulation (GDPR) which becomes law in May 2018.

We will contact you as advised with Hyundai our manufacturer partner and our nominated partner suppliers to ensure the ongoing safety and care of your vehicle and any policies are maintained, and where consent is provided the replacement of your vehicle and car care related products.

We cross check your data with the DVLA to ensure accurate and timely communications can be made. We track data around email interaction to understand whether communications have reached you e.g. MOT reminders. We check driver and vehicle profiles including drive time, vehicle age and type of work due to help prioritise customer contact. We combine data from various sources into one place, to deliver a more personalised experience to you.

We take steps to ensure that any businesses that we work with have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely. The security of your data is paramount. Documentation can be supplied on request from our Data Protection Officer who is Gary Bennett.

Under the General Data Protection Regulation, you have the right to: -

Request copies of your data, rectification of your data, erasure of your data, object to us or restrict the processing your data and where our systems allow, give electronic access to copies of your data in a digital format.